Contact Us
We're here to help you connect with your family. Reach out to us anytime for support, questions, or assistance with your cross-border transactions.
Get in Touch
Our dedicated support team is available 24/7 to assist you with any questions about our services, help with transactions, or provide technical support.
Send Us a Message
Contact Information
Office Location
Johannesburg, South Africa
Serving Zimbabwe & South Africa
Quick Contact Options
Choose your preferred way to reach us for immediate assistance
Support Availability
Customer Support
24/7 Available
WhatsApp, Phone & Email
Business Hours
Mon - Fri: 8AM - 6PM
South African Time (SAST)
Emergency Support
24/7 Emergency Line
For urgent transaction issues
Response Time Guarantee
Frequently Asked Questions
How can I track my transaction?
Every transaction comes with a unique reference number sent via SMS and email. You can use this to track status through our customer support channels or your account dashboard.
What if my recipient didn't receive the voucher?
Contact us immediately with your transaction reference. We'll investigate and resend within 30 minutes. Our system has a 99.8% success rate, but we're here to help if issues arise.
Can I cancel or refund a transaction?
Transactions can be cancelled within 10 minutes of payment if not yet delivered. Refunds are processed case-by-case for valid reasons. Contact support immediately for assistance.
Is my payment information secure?
Yes, we use bank-level encryption and never store your payment details. All transactions are processed through certified, PCI-compliant payment gateways for maximum security.
What are your transaction fees?
Our fees are transparent: 2.5% for grocery vouchers, 3% for airtime, and 2% for electricity tokens. No hidden charges - what you see is what you pay.
Do you offer bulk or business services?
Yes! We provide special rates and dedicated support for businesses, NGOs, and bulk senders. Contact us to discuss custom solutions for your organization.
Emergency Support
For urgent transaction issues or emergencies outside business hours